Meldium App Trends, October 2014

October’s here, and that means creative costumes, decorative gourds, and hot app trends, fresh from the oven!

In the top apps category, the rich get richer, with Twitter, Mailchimp, Gmail, and AWS not just retaining but gaining points in our index (though Gmail did leapfrog AWS to take the bronze medal position). Our “Trending Up” report features one big winner - Trello posts the largest gain ever in the index. The stalwart collaboration app is joined by another old-school app, photo-sharing site Flickr, as well as the error reporting tool Crashlytics and Librato, a metrics and monitoring platform.

We’re up to over 1,500 supported apps in Meldium, which means customers had many new integrations to choose from. The four most popular new apps in September ran the gamut of categories: Nexonia, an expense reporting tool, was joined by Bing Ads, Contractually (which helps you smoothly process contracts), and Spreadshirt, for all your custom t-shirt needs.

Every month we look at one category in a little more depth: this time around we looked at helpdesk tools, from the simple and lightweight to the powerful and complete. Four apps rose to the top of the list - Zendesk reigns supreme as the most popular helpdesk app in Meldium, with Help Scout and Olark both on the rise just behind. Desk.com clocked in as the fourth most popular app, with a slight decrease in this month’s index.

What category would you like to see featured next month? Make a suggestion on Twitter using the #AppTrends hashtag - we’ll choose next month’s spotlight based on your suggestions!

Meldium App Trends, September 2014

A new month means a new edition of Meldium App Trends! Let's go right to the data:

Our most popular four apps retain their lead, with a slight improvement in popularity for AWS and Gmail, and slight declines for Twitter and Mailchimp. The biggest winners this month are four very different apps:

  • Lucidchart lets you generate diagrams of all types in your browser, from UML to circuits to wireframes.
  • Code School is an awesome way to learn to code online. We previously featured Envy Labs, the makers of Code School, in an edition of The Web Setup - glad to see them gaining in popularity on Meldium.
  • DoorDash delivers high-quality restaurant food straight to you. As of this writing, they're available in the San Francisco Bay Area, Los Angeles, and Boston - give it a try and get your first delivery free.
  • Gengo is a translation service powered by people, with over 12,000 translators available to help you localize your content.

Each month we highlight apps that are new to Meldium - sometimes they are brand new startups, other times established businesses for which we've recently added SSO support. Just like our trending apps, we see a wide variety in the newcomers list:

  • Distelli gives you a single place to deploy code to AWS, Rackspace, Linode, and other cloud providers.
  • Namify sells branded goods to help your organization make an impact at your next conference or meetup.
  • NextDayFlyers can handle all sorts of online printing needs: from posters, to business cards, to custom calendars.
  • Aptible is a recently-launched private cloud that meets HIPAA security standards.

Finally, in our monthly spotlight we look at the most popular social apps on Meldium. I probably don't have to explain what any of these are, but we see that Twitter, Facebook, Pinterest, and Instagram all dominate the list. Interestingly, Pinterest is the only one of these apps gaining in popularity on Meldium.

What apps have you started using recently? Tweet to us at #AppTrends and share what you're using with the world.

Announcing LogMeIn + Meldium

Today, we are excited to share the news that LogMeIn, Inc. has acquired Meldium, enabling us to continue to provide our service with expanded resources and integration into a broader suite of IT management tools. Everyone at Meldium will be joining the team at LogMeIn and we're looking forward to bringing our startup spirit to a great company.

With this change, Meldium remains the same product with the same team and same strong security measures that our customers have come to know and love. In fact, as we integrate with LogMeIn's world-class infrastructure, we're in a great position to offer you an even better Meldium experience.

If you're already a Meldium customer, you don't need to do a thing: you'll continue to get the same SSO and user management services you've come to expect from the same place. And if you're not a customer, now is a great time to start your free trial!

We believe joining LogMeIn will allow us to deliver a better service to an even larger audience. LogMeIn is a leading provider of cloud-based access, collaboration and IT management tools with a specific focus on small- and medium-sized businesses. Meldium has been a pioneer of the next generation of identity management for businesses running on cloud services. As a combined force we'll continue to delight our users and empower a new generation of IT pros to manage and secure cloud applications.

If you have any questions, please do not hesitate to contact us.

Boris Jabes | Co-Founder and CEO, Meldium

Meldium App Trends, August 2014

With the aggregate data from thousands of companies launching apps on Meldium every month, we're excited to inaugurate Meldium App Trends, a monthly feature that will look at the most popular SaaS and web apps based on real usage. Without further ado:

Just like the Billboard charts for music and the Nielsen ratings for television, Meldium App Trends looks at usage data to identify popular and trending web apps each month. Each app is scored on a 100-point scale based on the number of unique people who used it, and usage is compared to the previous month. We gathered this data from an anonymized version of our comprehensive audit logs, which record every single app launch and give Meldium users a detailed trace of who is using what at their company.

First, the Top Overall Apps shows that Twitter is holding strong as the most popular app on Meldium, followed by Mailchimp and AWS which are frequently shared among teams. GMail slipped slightly in popularity but is still among the heavyweights.

Apps that are Trending Up had a large jump in usage over the last month. This was a diverse field: the FreshDesk customer support software, and UserTesting user research app led they way, followed by a pair of developer tools for powering real-time applications: Urban Airship and Pusher.

We're always adding new apps to Meldium (we'll be at 1,500 by the next time you read this App Trends report) and we wanted to highlight the most popular newcomers in the New and Interesting section. BlockScore and Cannabase are new companies that both launched in 2014, while JobScore has been around a while but proved quite popular on its Meldium debut. Finally, the stalwart testing tool Jenkins also made it in to Meldium in July and is obviously in heavy use among our customers.

Finally, each month we're going to spotlight one category of apps that are popular on Meldium. This month's Spotlight: Analytics Apps looked at four leading analytics providers, each with their own target audience and niche. Mixpanel, Optimizely, and Chartio all performed very well, and although New Relic is still among the most popular apps on Meldium, it was one of the few to slip in usage this month.

See your favorite app on this list, or wonder why something's missing? Join the discussion on Twitter at #AppTrends, and stay tuned for next month's report to see how things have changed.

Like Magic, Meldium Can Change Your Passwords For You

Today we're announcing a major upgrade to the Meldium password vault. In addition to securely storing and distributing your credentials, and automatically logging you in to apps, Meldium can change your insecure passwords for you, all from one central UI. This upgrade is available to Meldium customers on every price tier. We're rolling this feature out in beta today with support for 20 of our most popular apps, and we'll be adding many more soon.

Why automatic password changes?

Passwords are a lousy technology for authentication, and we're working hard to get rid of them completely. But we still have to deal with them on the thousands of web apps that people use to create and collaborate every day. Companies store their most critical data on the web, and often the only thing protecting that data is a password.

Unfortunately, sometimes those passwords need to be changed. Here are a few reasons to change a password:

  • The service has a weak or duplicate password - it might be an easy to guess dictionary word, or it might be shared across multiple apps, which increases the exposure if it is stolen.

  • An employee or contractor who had access to the password leaves the company.

  • The service reports that your password has been breached by an attacker, or worse yet that all of the passwords for that service have been stolen (as with the recent eBay security breach). Worse yet is a widespread security problem like Heartbleed, in which we were all advised to change all of our passwords. Everywhere.

  • Periodically rotating your passwords for no reason at all is also considered to be good hygiene by security professionals, and we'd all do it more often if it were easier to do.

This is all good advice, but the reality is that people just don't do it. We proactively notified Meldium customers that they should change their passwords for certain affected sites in the aftermath of Heartbleed, and we found that only 13% of all potentially vulnerable passwords since then.

It's not surprising that our password hygiene is so bad - cycling your passwords, especially on all of your apps, is annoying, time-consuming, and error prone. You have to track down the existing username and password, find the 'account settings' page for the app, come up with a new strong password that meets that application's Byzantine requirements, and then communicate the change back to anyone else you share the account with. Multiply this cost across dozens of apps and you can see why bad passwords persist.

Let Meldium do the annoying work for you

We looked at the Heartbleed aftermath and thought that there must be a better way. So we took all of these steps and built them in to our automatic password change tool. We pick a strong, unique password for you that will work for each app you use. We connect directly to that app, using your old password and the new, strong one to make the change. To be extra safe, we reconnect to the app and verify that the new password is working. We save that password back to Meldium where it is immediately available to your entire team. And the whole process takes just a few seconds per app.

We're working on making this feature even more useful by proactively identifying and alerting Meldium administrators when a password is at risk due to it's strength, age, or exposure. We'll have more news on these advanced security analytics soon - stay tuned.

How to get started

If you're already a Meldium customer, you can try out automatic password changes right now - click on the "Change Password" menu option on the Meldium Launchpad, or take a look at the Heartbleed report for passwords that are at risk and change them today!

If you're not yet a Meldium customer, sign up today! Not only is Meldium the world's most advanced password vault, but it also features comprehensive account provisioning and deprovisioning tools. Sign up is completely self-service and all of our plans come with a two week free trial.

Finally, subscribe to our blog (type in your email address just to the left on this page) for more updates on what we're doing to improve password security for all of our customers.

We are very excited to release this long awaited feature. Please share your thoughts and ideas right here or on Hacker News.