Improved Zendesk Organization Support

Posted

We've made some small changes to the way Meldium supports Zendesk accounts that should make Zendesk better for everyone! The first change is that Meldium no longer requires you to use Zendesk Organizations - we can now manage Zendesk accounts without any organizations defined, or accounts that use multiple organizations.

In order to help you see which organizations you're managing, you can now see each user's organization under their name in the "Users" page:

Screen Shot 2013-03-21 at 2.13.11 PM.png

And when you bring on a new employee, you can select which organization she should be added to right in the "Add User" screen:

Screen Shot 2013-03-21 at 2.15.40 PM.png

No changes are necessary to your current Meldium account for cross-organization management - it all just works. What else can we to to make Zendesk (an all of your other apps) work better with Meldium? Contact support@meldium.com - we'd love to hear from you!